{"id":1745,"date":"2021-05-07T11:59:27","date_gmt":"2021-05-07T03:59:27","guid":{"rendered":"https:\/\/www.magipea.com.my\/?page_id=1745"},"modified":"2025-11-10T17:21:44","modified_gmt":"2025-11-10T09:21:44","slug":"qna_en","status":"publish","type":"page","link":"https:\/\/www.magipea.com.my\/en\/qna_en\/","title":{"rendered":"Q&#038;A"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1745\" class=\"elementor elementor-1745 elementor-1471\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75358fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75358fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-682268c\" data-id=\"682268c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcceeed elementor-widget elementor-widget-image\" data-id=\"fcceeed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/wa.link\/kvyxfk%20\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1277\" height=\"473\" src=\"https:\/\/www.magipea.com.my\/wp-content\/uploads\/2024\/07\/Untitled-design-7.png\" class=\"attachment-full size-full wp-image-17726\" alt=\"\" srcset=\"https:\/\/www.magipea.com.my\/wp-content\/uploads\/2024\/07\/Untitled-design-7.png 1277w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2024\/07\/Untitled-design-7-1080x400.png 1080w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2024\/07\/Untitled-design-7-300x111.png 300w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2024\/07\/Untitled-design-7-1024x379.png 1024w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2024\/07\/Untitled-design-7-768x284.png 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b9be7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b9be7c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e90dd7e\" data-id=\"e90dd7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-370aaf8 elementor-widget elementor-widget-accordion\" data-id=\"370aaf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5771\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5771\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to register as a member to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5771\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5771\"><p data-start=\"72\" data-end=\"109\"><strong data-start=\"72\" data-end=\"109\">\ud83d\uded2 Order &amp; Membership Information<\/strong><\/p><ul><li data-start=\"111\" data-end=\"347\"><strong data-start=\"115\" data-end=\"144\">No registration required.<\/strong><br data-start=\"144\" data-end=\"147\" \/>You can place an order without creating an account.<br data-start=\"198\" data-end=\"201\" \/>Just make sure to <strong data-start=\"219\" data-end=\"262\">enter your email address before payment<\/strong> \u2014 your receipt will be automatically sent to your email once payment is completed.<\/li><li data-start=\"349\" data-end=\"606\"><strong data-start=\"353\" data-end=\"393\">Prefer not to order via our website?<\/strong><br data-start=\"393\" data-end=\"396\" \/>You may contact our customer service to place a manual order.<br data-start=\"457\" data-end=\"460\" \/>\u26a0\ufe0f <span style=\"color: #ed1c24;\"><em data-start=\"463\" data-end=\"477\">Please note:<\/em> If you choose to order manually (not through the website), <strong data-start=\"537\" data-end=\"604\">all website promo codes and discount coupons cannot be applied.<\/strong><\/span><\/li><li data-start=\"349\" data-end=\"606\"><strong style=\"color: #555555;\" data-start=\"612\" data-end=\"652\">Become a member for exclusive perks!<\/strong><\/li><li data-start=\"608\" data-end=\"728\">Members enjoy <strong data-start=\"669\" data-end=\"698\">birthday discount coupons<\/strong> and other special offers \ud83c\udf89<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5772\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5772\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Promo Code Information<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5772\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5772\"><ul><li data-start=\"98\" data-end=\"240\"><strong data-start=\"102\" data-end=\"117\">Promo Code:<\/strong> <code data-start=\"118\" data-end=\"128\">MAGIPEA5<\/code><br data-start=\"128\" data-end=\"131\" \/>Spend <strong data-start=\"137\" data-end=\"154\">RM200 or more<\/strong> to enjoy <strong data-start=\"164\" data-end=\"175\">RM5 off<\/strong> your order.<br data-start=\"187\" data-end=\"190\" \/><em data-start=\"190\" data-end=\"240\">Note: Only one promo code can be used per order.<\/em><\/li><li data-start=\"98\" data-end=\"240\"><strong style=\"color: #555555;\" data-start=\"246\" data-end=\"295\">This discount applies to selected items only.<\/strong><\/li><li data-start=\"98\" data-end=\"240\">Please check the product page for eligibility before checkout.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5773\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5773\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Birthday Voucher Terms & Conditions<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5773\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5773\"><ul data-start=\"119\" data-end=\"202\"><li data-start=\"119\" data-end=\"202\"><p data-start=\"121\" data-end=\"202\">The birthday voucher must be used <strong data-start=\"155\" data-end=\"173\">within 30 days<\/strong> from the date it\u2019s issued.<\/p><\/li><\/ul><p data-start=\"204\" data-end=\"381\"><span data-start=\"208\" data-end=\"250\">&#8211;<\/span><strong data-start=\"208\" data-end=\"250\">Remember to fill in your date of birth<\/strong> when registering as a member.<br data-start=\"280\" data-end=\"283\" \/>-The system automatically sends the <strong data-start=\"322\" data-end=\"379\">birthday voucher at midnight on your actual birthday.<\/strong><\/p><ul data-start=\"385\" data-end=\"543\"><li data-start=\"385\" data-end=\"468\"><p data-start=\"387\" data-end=\"468\">If you register <strong data-start=\"403\" data-end=\"423\">on your birthday<\/strong>, the system <strong data-start=\"436\" data-end=\"453\">will not send<\/strong> the voucher.<\/p><\/li><li data-start=\"472\" data-end=\"543\"><p data-start=\"474\" data-end=\"543\">The voucher will be delivered to your <strong data-start=\"512\" data-end=\"541\">registered email address.<\/strong><\/p><\/li><\/ul><p data-start=\"545\" data-end=\"560\"><span style=\"color: #ed1c24;\"><strong data-start=\"545\" data-end=\"558\">Examples:<\/strong><\/span><\/p><p data-start=\"563\" data-end=\"712\"><span style=\"color: #ed1c24;\">&#8211; Example 1: You registered on <strong data-start=\"592\" data-end=\"602\">June 1<\/strong>, and your birthday is <strong data-start=\"625\" data-end=\"636\">June 12<\/strong> \u2192 the system will send your voucher automatically at midnight on June 12.<\/span><\/p><p data-start=\"715\" data-end=\"840\"><span style=\"color: #ed1c24;\">&#8211; Example 2: You registered on <strong data-start=\"744\" data-end=\"755\">June 12<\/strong>, and your birthday is also <strong data-start=\"783\" data-end=\"794\">June 12<\/strong> \u2192 the system will <strong data-start=\"813\" data-end=\"820\">not<\/strong> send the voucher.<\/span><\/p><p data-start=\"843\" data-end=\"996\"><span style=\"color: #ed1c24;\">&#8211; Example 3: You registered on <strong data-start=\"872\" data-end=\"883\">June 12<\/strong>, and your birthday is <strong data-start=\"906\" data-end=\"917\">June 13<\/strong> \u2192 if the system fails to detect it in time, the voucher may <strong data-start=\"978\" data-end=\"985\">not<\/strong> be sent.<\/span><\/p><ul><li data-start=\"998\" data-end=\"1121\">The birthday voucher can be used with a <strong data-start=\"1042\" data-end=\"1072\">minimum purchase of RM150.<\/strong><br data-start=\"1072\" data-end=\"1075\" \/><em data-start=\"1078\" data-end=\"1119\">Only one voucher can be used per order.<\/em><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5774\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5774\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Order & Cancellation Policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5774\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5774\"><ul><li data-start=\"105\" data-end=\"311\">Once you\u2019ve placed an order on our website, please complete your payment <strong data-start=\"182\" data-end=\"206\">as soon as possible.<\/strong><br data-start=\"206\" data-end=\"209\" \/>If we do not receive your payment <strong data-start=\"243\" data-end=\"261\">within 2 hours<\/strong>, the order will be <strong data-start=\"281\" data-end=\"309\">automatically cancelled.<\/strong><\/li><li data-start=\"313\" data-end=\"505\">Items in your shopping cart <strong data-start=\"345\" data-end=\"369\">will not be reserved<\/strong> unless payment has been made.<br data-start=\"399\" data-end=\"402\" \/>Only orders with confirmed payment will have items secured \u2014 this ensures fairness for all customers.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5775\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5775\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Warranty & Repair Service<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5775\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5775\"><p data-start=\"115\" data-end=\"279\"><strong data-start=\"115\" data-end=\"121\">Q:<\/strong> Do you provide repair or warranty services?<br data-start=\"165\" data-end=\"168\" \/><strong data-start=\"168\" data-end=\"174\">A:<\/strong> Yes! Magipea Malaysia offers a <strong data-start=\"206\" data-end=\"226\">2-month warranty<\/strong> (against manufacturing defects, not human damage).<\/p><ul data-start=\"281\" data-end=\"832\"><li data-start=\"281\" data-end=\"341\"><p data-start=\"283\" data-end=\"341\">All products are <strong data-start=\"300\" data-end=\"322\">strictly inspected<\/strong> before shipment.<\/p><\/li><li data-start=\"342\" data-end=\"478\"><p data-start=\"344\" data-end=\"478\">To apply for warranty service, please provide <strong data-start=\"390\" data-end=\"411\">proof of purchase<\/strong>. Orders without valid purchase records <strong data-start=\"451\" data-end=\"475\">will not be accepted<\/strong>.<\/p><\/li><li data-start=\"479\" data-end=\"708\"><p data-start=\"481\" data-end=\"708\">Warranty coverage applies <strong data-start=\"507\" data-end=\"612\">only to products purchased from Magipea Malaysia official website or authorized Magipea distributors.<\/strong> Products purchased from non-authorized sellers <strong data-start=\"660\" data-end=\"684\">will not be eligible<\/strong> for warranty service.<\/p><\/li><li data-start=\"709\" data-end=\"832\"><p data-start=\"711\" data-end=\"832\">During the warranty period, if the product is damaged under warranty, it is eligible for <strong data-start=\"800\" data-end=\"830\">one-time replacement only.<\/strong><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5776\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5776\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Trade-In Option for Expired Warranty or Damaged Items<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5776\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5776\"><ul><li data-start=\"138\" data-end=\"401\"><strong data-start=\"138\" data-end=\"144\">Q:<\/strong> What if my product has an issue but the warranty has expired?<br data-start=\"206\" data-end=\"209\" \/><strong data-start=\"209\" data-end=\"215\">A:<\/strong> No worries! Even if your product is <strong data-start=\"252\" data-end=\"271\">out of warranty<\/strong> or <strong data-start=\"275\" data-end=\"307\">damaged due to human factors<\/strong>, we offer a <strong data-start=\"320\" data-end=\"349\">lifetime trade-in service<\/strong>. You can purchase a <strong data-start=\"370\" data-end=\"398\">new product with 20% off<\/strong>!<\/li><li data-start=\"403\" data-end=\"781\"><strong data-start=\"403\" data-end=\"423\">How to Trade-In:<\/strong><br data-start=\"423\" data-end=\"426\" \/>&#8211; Visit our <a class=\"decorated-link\" href=\"https:\/\/www.magipea.com.my\/en\/trade_in_en\/\" target=\"_new\" rel=\"noopener\" data-start=\"440\" data-end=\"493\">Trade-In page<\/a> and select the product you want to trade for.<br data-start=\"539\" data-end=\"542\" \/><span data-start=\"546\" data-end=\"600\">&#8211; <\/span><strong data-start=\"546\" data-end=\"600\">Send your damaged product back to Magipea Malaysia<\/strong>, including a note with your trade-in order information.<br data-start=\"656\" data-end=\"659\" \/>&#8211; Once we receive your returned item, we will <strong data-start=\"707\" data-end=\"758\" data-is-only-node=\"\">process your trade-in and ship your new product<\/strong> as soon as possible.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5777\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5777\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Defective Product Return & Exchange<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5777\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5777\"><ul><li>If you find any <strong data-start=\"127\" data-end=\"157\">defective or damaged items<\/strong>, please contact our customer service <strong data-start=\"195\" data-end=\"238\">within <span style=\"color: #ed1c24;\">2 days<\/span> of receiving your package<\/strong>.<br data-start=\"239\" data-end=\"242\" \/>Requests submitted <strong data-start=\"261\" data-end=\"299\">after <span style=\"color: #ed1c24;\">2 days<\/span> will not be accepted.<\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5778\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5778\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Shipping Methods & Delivery Time<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5778\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5778\"><p data-start=\"114\" data-end=\"133\"><strong data-start=\"118\" data-end=\"131\">Malaysia:<\/strong><\/p><ul data-start=\"134\" data-end=\"300\"><li data-start=\"134\" data-end=\"188\"><p data-start=\"136\" data-end=\"188\">We use <strong data-start=\"143\" data-end=\"154\">POSLAJU<\/strong> for deliveries within Malaysia.<\/p><\/li><li data-start=\"189\" data-end=\"228\"><p data-start=\"191\" data-end=\"228\"><strong data-start=\"191\" data-end=\"209\">West Malaysia:<\/strong> 1\u20133 working days<\/p><\/li><li data-start=\"229\" data-end=\"300\"><p data-start=\"231\" data-end=\"300\"><strong data-start=\"231\" data-end=\"249\">East Malaysia:<\/strong> 1\u20135 working days<br data-start=\"266\" data-end=\"269\" \/><em data-start=\"269\" data-end=\"298\">(Excluding public holidays)<\/em><\/p><\/li><\/ul><p data-start=\"302\" data-end=\"322\"><strong data-start=\"306\" data-end=\"320\">Singapore:<\/strong><\/p><ul data-start=\"323\" data-end=\"608\"><li data-start=\"323\" data-end=\"393\"><p data-start=\"325\" data-end=\"393\">We use a <strong data-start=\"334\" data-end=\"362\">reliable private courier<\/strong> for deliveries to Singapore.<\/p><\/li><li data-start=\"394\" data-end=\"435\"><p data-start=\"396\" data-end=\"435\">Delivery takes <strong data-start=\"411\" data-end=\"432\">7\u201310 working days<\/strong>.<\/p><\/li><li data-start=\"436\" data-end=\"529\"><p data-start=\"438\" data-end=\"529\">Tracking number will be provided <strong data-start=\"471\" data-end=\"526\">once the package arrives at the Singapore warehouse<\/strong>.<\/p><\/li><li data-start=\"530\" data-end=\"608\"><p data-start=\"532\" data-end=\"608\">Estimated time for the tracking number to be active: <strong data-start=\"585\" data-end=\"605\">3\u20134 working days<\/strong>.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5779\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-5779\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Payment Methods<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5779\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-5779\"><p data-start=\"88\" data-end=\"146\">On our website, we accept the following payment methods:<\/p><ul data-start=\"148\" data-end=\"286\"><li data-start=\"148\" data-end=\"190\"><p data-start=\"150\" data-end=\"190\"><strong data-start=\"150\" data-end=\"171\">Credit\/Debit Card<\/strong> (online payment)<\/p><\/li><li data-start=\"191\" data-end=\"217\"><p data-start=\"193\" data-end=\"217\"><strong data-start=\"193\" data-end=\"215\">FPX Online Banking<\/strong><\/p><\/li><li data-start=\"218\" data-end=\"233\"><p data-start=\"220\" data-end=\"233\"><strong data-start=\"220\" data-end=\"231\">GrabPay<\/strong><\/p><\/li><li data-start=\"234\" data-end=\"250\"><p data-start=\"236\" data-end=\"250\"><strong data-start=\"236\" data-end=\"248\">E-Wallet<\/strong><\/p><\/li><li data-start=\"251\" data-end=\"268\"><p data-start=\"253\" data-end=\"268\"><strong data-start=\"253\" data-end=\"266\">ShopeePay<\/strong><\/p><\/li><li data-start=\"269\" data-end=\"286\"><p data-start=\"271\" data-end=\"286\"><strong data-start=\"271\" data-end=\"284\">SpayLater<\/strong><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57710\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-57710\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pre-Order Shipping Policy<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-57710\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-57710\"><p data-start=\"104\" data-end=\"318\"><strong data-start=\"104\" data-end=\"110\">Q:<\/strong> Do I have to wait until pre-order items arrive before my order is shipped?<br data-start=\"185\" data-end=\"188\" \/><strong data-start=\"188\" data-end=\"194\">A:<\/strong> Yes. Due to system and operational procedures, we can only ship your order <strong data-start=\"270\" data-end=\"315\">once all items in the order are available<\/strong>.<\/p><p data-start=\"320\" data-end=\"456\">If you have an urgent need for some items, we recommend <strong data-start=\"376\" data-end=\"403\">placing separate orders<\/strong> so the available items can be shipped immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57711\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-57711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to Correct Shipping Information<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-57711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-57711\"><p data-start=\"113\" data-end=\"318\"><strong data-start=\"113\" data-end=\"119\">Q:<\/strong> What should I do if I entered the wrong shipping information on my order?<br data-start=\"193\" data-end=\"196\" \/><strong data-start=\"196\" data-end=\"202\">A:<\/strong> If your order <strong data-start=\"217\" data-end=\"245\">has not been shipped yet<\/strong>, please contact our <strong data-start=\"266\" data-end=\"295\">WhatsApp customer service<\/strong> as soon as possible.<\/p><p data-start=\"320\" data-end=\"463\">Provide your <strong data-start=\"333\" data-end=\"349\">order number<\/strong> and the <strong data-start=\"358\" data-end=\"381\">correct information<\/strong>, and our customer service assistant will help you update your shipping details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57712\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-57712\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">International Orders<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-57712\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-57712\"><p data-start=\"98\" data-end=\"265\"><strong data-start=\"98\" data-end=\"104\">Q:<\/strong> Can I order Magipea products if I\u2019m overseas?<br data-start=\"150\" data-end=\"153\" \/><strong data-start=\"153\" data-end=\"159\">A:<\/strong> We\u2019re sorry, due to customs regulations and battery restrictions, we <strong data-start=\"229\" data-end=\"262\">cannot ship to most countries<\/strong>.<\/p><p data-start=\"267\" data-end=\"368\">Currently, we <strong data-start=\"281\" data-end=\"307\">only ship to Singapore<\/strong>, with an estimated delivery time of <strong data-start=\"344\" data-end=\"365\">7\u201310 working days<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-57713\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-57713\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Singapore Shipping Notes<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-57713\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-57713\"><p>Due to being an overseas region, <strong data-start=\"140\" data-end=\"205\">Magipea Malaysia cannot provide warranty or trade-in services<\/strong> for customers in Singapore.<br data-start=\"233\" data-end=\"236\" \/>We apologize for any inconvenience caused and thank you for your understanding.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edabfc6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"edabfc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"http:\/\/wa.link\/kvyxfk%20\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u5ba2\u670d<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d9d1c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d9d1c1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a9b5b6\" data-id=\"6a9b5b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26b6c7e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"26b6c7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1154\" height=\"2560\" src=\"https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-scaled.png\" class=\"attachment-full size-full wp-image-27180\" alt=\"\" srcset=\"https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-scaled.png 1154w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-135x300.png 135w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-461x1024.png 461w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-768x1704.png 768w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-692x1536.png 692w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-923x2048.png 923w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/08\/WEBSITE-PHONE-1080x2397.png 1080w\" sizes=\"(max-width: 1154px) 100vw, 1154px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13ce93d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13ce93d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b45d09\" data-id=\"3b45d09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b257d13 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"b257d13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"905\" src=\"https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-scaled.png\" class=\"attachment-full size-full wp-image-28667\" alt=\"\" srcset=\"https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-scaled.png 2560w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-300x106.png 300w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-1024x362.png 1024w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-768x271.png 768w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-1536x543.png 1536w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-2048x724.png 2048w, https:\/\/www.magipea.com.my\/wp-content\/uploads\/2025\/10\/WEBSITE-PC5867-1080x382.png 1080w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88d8ea1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88d8ea1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad6199f\" data-id=\"ad6199f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Do I need to register as a member to place an order? \ud83d\uded2 Order &amp; Membership Information No registration required.You can place an order without creating an account.Just make sure to enter your email address before payment \u2014 your receipt will be automatically sent to your email once payment is completed. Prefer not to order [&#8230;]\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1745","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/pages\/1745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/comments?post=1745"}],"version-history":[{"count":3,"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/pages\/1745\/revisions"}],"predecessor-version":[{"id":29373,"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/pages\/1745\/revisions\/29373"}],"wp:attachment":[{"href":"https:\/\/www.magipea.com.my\/en\/wp-json\/wp\/v2\/media?parent=1745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}